![]() This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. ![]() The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. If you provide computer support, you can quickly access your customer's computers from anywhere in the world and resolve helpdesk issues remotely! With addons like Single Click (SC) your customers don't even have to pre-install software or execute complex procedures to get remote helpdesk support.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. PcHelpWare and uvnc2me are not RFB compatible. This common start point means that most of the VNC flavours available today "usually" talk nicely together, allowing for easy cross platform desktop sharing to occur. CompatibilityĪll VNC flavors follow the RFB protocol. PcHelpWare and uvnc2me require XP or later. Its embedded Java Viewer allows you to connect (and make File transfers) from a simple Web Browser on any system supporting Java (Linux, Mac OS.) to an UltraVNC server. Windows XP, 2003, Windows Server 2003, Vista, Server 2003 R2, Server 2008: latest version: (9) PcHelpWare has a preconnect screen that allow to select a RDP or the console session. (8) Runing as service you always clone the console, if started as application you clone the current session (console/RDP). (7) The password is generated for each session, access code is fixed. (6) Using the encryption plugin you can use a longer password or a predefined key. Both sites make an outgoing connection to the repeater and the repeater cross the data. (5) A seperate application "repeater" is needed. (4) The site behind the nat router need to initiate the connection. (2) One site is connected to the internet the other is behind a nat router. ![]() PcHelpWare or uvnc2me can be bundled without restriction. If you want to use UltraVNC or UltraVNC SC in combination with a commercial software you need to create a seperate installer or let your installer download UltraVNC. (1) GPL doesn't allow bunding of GPL and non GPL software. A VNC server must be run on the computer sharing the desktop, a VNC client must be run on the computer that will access the shared desktop. VNC, the Remote Frame Buffer protocol (RFB) allows a desktop to be viewed and controlled remotely over the Internet. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to use your mouse and keyboard to control the other PC remotely. UltraVNC is a powerful, easy to use and free - remote pc access softwares - that can display the screen of another computer (via internet or network) on your own screen.
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